Your privacy is a priority at 92 Glory. This Privacy Policy explains how we handle your personal information when you use our platform at https://92glory.bio. Please read it carefully alongside our Terms and Conditions.
1. Introduction
At 92 Glory, we take the privacy of our players seriously — not because we have to, but because we believe it is simply the right way to operate. This Privacy Policy sets out in plain language how 92 Glory collects, uses, stores, and protects the personal information of every player who registers and plays on our platform.
This policy applies to all services offered by 92 Glory at https://92glory.bio, including account registration, deposits, game play, promotions, customer support interactions, and any other feature of the platform. By creating a 92 Glory account or continuing to use our platform, you agree to the practices described in this policy.
If you have any questions about anything in this document, our support team is available around the clock at support@92glory.bio and will be happy to explain anything in more detail.
2. Personal Data We Collect
We collect only the information that is genuinely necessary to provide you with a safe, functional, and compliant gaming experience on 92 Glory. The categories of data we collect are as follows:
2.1 Information You Provide Directly
- Registration data: Full legal name, date of birth, email address, Pakistani mobile number, and chosen username.
- Identity verification documents: CNIC (Computerised National Identity Card) copy, passport, or other government-issued ID submitted during KYC.
- Payment information: Details of the payment method used for deposits and withdrawals (e.g. Easypaisa number, JazzCash account, bank account details for IBFT, or the last four digits of a Visa/Mastercard).
- Communications: Records of messages exchanged with our customer support team, including live chat transcripts and emails.
- Responsible gaming preferences: Any deposit limits, self-exclusion requests, or session controls you set within your account.
2.2 Information Collected Automatically
- Device and technical data: IP address, browser type and version, operating system, device model, and screen resolution.
- Usage data: Pages visited, games played, session duration, betting history, and navigation patterns within the 92 Glory platform.
- Cookie and tracking data: As described in Section 5 of this policy.
- Geolocation data: Approximate location derived from your IP address, used to verify that you are accessing 92 Glory from an eligible location.
| Data Category | Examples | Legal Basis |
|---|---|---|
| Identity Data | Name, DOB, CNIC number | Legal obligation (KYC/AML) |
| Contact Data | Email, mobile number | Contract performance |
| Financial Data | Payment method details, transaction history | Contract performance, legal obligation |
| Technical Data | IP address, device type, browser | Legitimate interests (security) |
| Usage Data | Games played, session logs, bet history | Contract performance, legitimate interests |
| Marketing Preferences | Opt-in/opt-out status for emails and SMS | Consent |
3. How 92 Glory Uses Your Information
Every use of your personal data at 92 Glory is tied to a clear, documented purpose. We do not use your information for anything other than the following:
- Account management: Creating and maintaining your player account, verifying your identity, and processing login requests.
- Payment processing: Handling deposits and withdrawals in PKR through your chosen payment method, including fraud checks and transaction records.
- Game delivery: Ensuring the games you play — including Andar Bahar, crash games, jackpot slots, and PSL betting — function correctly and that results are accurately recorded.
- Customer support: Responding to your queries, resolving complaints, and following up on any issues you report to our team.
- Regulatory compliance: Meeting our obligations under anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other applicable laws.
- Security and fraud prevention: Monitoring for suspicious activity, detecting duplicate accounts, and protecting the integrity of the 92 Glory platform.
- Responsible gaming: Applying the limits and tools you have set and monitoring for signs of problem gambling in line with our Responsible Gaming Policy.
- Marketing communications: Sending you information about promotions, bonus offers, and platform updates — but only if you have opted in to receive such communications. You can opt out at any time.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with 92 Glory and to continuously improve the experience.
4. Who We Share Your Data With
92 Glory does not sell your personal information. We share data only where it is strictly necessary and only with the following categories of recipient:
- Payment service providers: Including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and Visa/Mastercard networks, solely for the purpose of processing transactions.
- Identity verification providers: Third-party KYC and AML compliance services that assist us in verifying player identities and screening against watchlists.
- Game software providers: Technology partners whose game engines power titles available on 92 Glory. These providers receive only the minimum technical data required to deliver gameplay.
- Cloud and infrastructure providers: Hosting and data storage partners who process data on our behalf under strict data processing agreements that bind them to the same standards as 92 Glory.
- Regulatory authorities: If required by law or regulatory instruction, we may disclose your information to relevant government agencies or law enforcement bodies.
No marketing data sales: We will never share your contact details or personal information with any third-party marketing company, data broker, or advertising network. Your inbox belongs to you.
5. Cookies and Tracking Technologies
92 Glory uses cookies and similar technologies to make the platform work properly and to understand how players use it. Cookies are small text files stored on your device when you visit our website. We use the following types:
- Essential cookies: These are required for the platform to function. They keep you logged in, remember your preferences, and make the checkout process work. You cannot opt out of these without breaking the site.
- Analytics cookies: We use anonymised analytics data to understand which pages players visit most, how long they stay, and where they encounter issues. This helps us improve the 92 Glory experience over time.
- Functionality cookies: These remember choices you have made — such as your preferred language or responsible gaming settings — so you don't have to reconfigure them every visit.
- Marketing cookies: Only activated if you have opted into promotional communications. These help us make sure the offers we show you are relevant to the games you actually enjoy.
You can manage or disable non-essential cookies at any time through your browser settings. Note that doing so may affect how some features of 92 Glory perform on your device.
6. How Long We Keep Your Data
We keep your personal data only for as long as it is necessary for the purposes outlined in this policy, or as required by law. In practice, this means:
- Account and identity data is retained for the duration of your relationship with 92 Glory, plus a further 5 years after account closure to comply with AML record-keeping requirements.
- Transaction records are retained for 5 years from the date of the transaction.
- Customer support communications are retained for 3 years after the case is closed.
- Marketing preference records are retained until you withdraw consent and for a reasonable period thereafter to demonstrate compliance.
- Analytics and usage data in anonymised, aggregated form may be retained indefinitely as it can no longer be linked back to you as an individual.
7. How We Protect Your Information
Security is not an afterthought at 92 Glory — it is built into every layer of our platform. The technical and organisational measures we have in place include:
- End-to-end 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
- Encrypted database storage with access controls limited to authorised personnel only.
- Multi-factor authentication (MFA) requirements for all internal system access by 92 Glory staff.
- Regular penetration testing and third-party security audits of our platform infrastructure.
- Real-time intrusion detection and automated alerts for any unusual access patterns.
- Strict internal data access policies operating on a need-to-know basis.
Despite these measures, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable regulations.
8. Protection of Minors
92 Glory does not knowingly collect personal data from individuals under the age of 18. Our registration process includes age verification steps, and we conduct identity checks as part of our KYC process. If we discover that a player under 18 has opened an account, we will immediately close the account, return any deposits, and permanently delete the personal data associated with it.
If you are a parent or guardian and have reason to believe a minor has registered on 92 Glory, please contact us immediately at support@92glory.bio so we can take swift action.
9. Your Privacy Rights
As a 92 Glory player, you have meaningful rights over your personal data. You can exercise any of the following at any time by contacting us at support@92glory.bio: